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Freshcaller widget in Freshdesk

Has anyone else had this issue.  We are not able to connect to any extension when placing a call to a customer if the extension has more than 1 digit when using the keypad.

Our office using Chrome and I have confirmed that we have the latest version.  We use Chromebooks as well.

Any help would be greatly appreciated.  

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Hi Robert,

Thanks for reaching out.

I believe we have not encountered this issue earlier, internally we use Freshcaller and have had no trouble in inputting the extensions that constitute more than 1 digit. 

If you don't mind sharing the number you tried inputting, we could have it checked from our end. :)



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