APRIL : BYOC
We have introduced the much awaited : "Bring your own carrier(BYOC)" feature in Freshcaller!
You can use your existing carrier or any local carrier of your choice without losing any product capabilities in Freshcaller.
Who is this for?
How does this work?
How to enable this?
For more details, please check our solution article.
1. WAIT QUEUE ENHANCEMENTS
2. AUD DATA CENTRE
1) Call queue/Wait queue enhancements :
What has changed?
2) Freshcaller is now available in the AUS pod!
Integrated accounts from Freshdesk/Freshsales/Freshservice will also be created in the AUS pod
JULY : IMPORT CONTACTS FEATURE
Bulk upload of contacts is now possible in Freshcaller by the user.
You can now bulk upload multiple contacts or company information with a .csv file under the Contacts section in your Freshcaller account. This was possible only through a backend request with us in the past.