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Why does the widget say connecting for a long time when agents receive/make a call without allowing the call to get through?

Ensure that you have enabled your microphone by clicking on the lock icon in your URL address bar, if it is blocked, change it to ‘allowed’. 


If you have done so and the widget still says connecting, follow these steps —

  1. Right click on the page and select Inspect option.

  2. In the pop up window which appears, select Console tab.

  3. Share a screenshot of the console tab with us by contacting us at

The console tab will help us understand the error, if any that’s stopping you from attending your call.

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