Why are my calls going to voicemail without ringing to available agents?
Harshaa Sridhar
started a topic
over 1 year ago
Tip: Check if your holiday calendar and business hours are configured correctly.
If your holiday calendar is not configured correctly, your calls may go to voicemail directly without ringing — check your holiday calendar by going to Admin > Business Hours. Click on your configured business hours and check the list of holidays under 'Holidays' in the Business Hour Details section.
Harshaa Sridhar
Tip: Check if your holiday calendar and business hours are configured correctly.
If your holiday calendar is not configured correctly, your calls may go to voicemail directly without ringing — check your holiday calendar by going to Admin > Business Hours. Click on your configured business hours and check the list of holidays under 'Holidays' in the Business Hour Details section.