What is the difference between abandoned and no-answer calls?
Harshaa Sridhar
started a topic
29 days ago
Abandoned calls are represented in the call metrics tab with a grey slashed arrow. An abandoned call means that the call was hung up by the customer before an agent could answer it.
A missed or no-answer call is represented by a red slashed arrow, it means that the customer was left unanswered by the agents. No-answered calls are calls that rang for the entire duration of time and were left unattended by your agents.
Harshaa Sridhar
Abandoned calls are represented in the call metrics tab with a grey slashed arrow. An abandoned call means that the call was hung up by the customer before an agent could answer it.
A missed or no-answer call is represented by a red slashed arrow, it means that the customer was left unanswered by the agents. No-answered calls are calls that rang for the entire duration of time and were left unattended by your agents.