Sometimes, it may take more than one agent to solve a query. In such cases, you can use the call conferencing option to get the concerned agent/team on board the same call and answer your customer’s query on that call itself. This will help you boost call resolution and customer satisfaction.

Feature name: Call conferencing

How to use: During an ongoing call, click on the phone icon, and then click the ‘add to call’ icon to add agents to your call.

Solves for: Improved First Call Resolution rates, Better customer satisfaction