A user can personalize their Freshcaller account by going to their profile settings, they would be able to change their time zone, language, name, phone number and more.
To access profile settings:
Click on the profile icon at the top right corner of the page
Select ‘Profile settings’, you should be able to see the following pop-up
NOTE: If you have updated your mobile and work number in your Freshworks profile it would be visible here.
If you want incoming calls to ring both on your speaker and headphones, toggle ‘Ring on speakers and headphones’.
Choose your desired time zone from the drop down menu, all your call logs will now reflect this time zone.
Choose your desired language from the drop down, the languages that we currently support are:
Click on “Freshworks Profile’ to change your Freshworks profile details.
Your Freshworks Profile will open in a new tab and you will be able to see the following screen —
You can edit your Name, Work number, Mobile number, company name and Job title here.
Click on the password tab to change your password.
Click on Save to save your profile.