For Agents: 

As an agent you can set your time zone as follows: 

  1. Click on your profile icon at the top right corner of the screen

  2. Select ‘Profile Settings’ under Account from the drop down menu

  1. In the pop up screen that opens, select your desired time zone from the drop down menu.

  1. Click on Save to save your time zone settings 

For Admins:

As an Admin you can set the time zone as follows:

  1. Go to Admin > Billing

  1. Scroll down to ‘Time Zone’.

  1. Choose the time zone you wish to set using the drop down menu

NOTE: By default when a new Agent is added it is the Admin’s time zone that will be reflected in the agent’s account until the agent wishes to change it in their profile settings. If the Admin sets a different time zone as that of the agent, for agents it is the time zone they have chosen in their profile settings that will be reflected in their accounts and not the admin’s time zone.