A working internet connection is required to operate Freshcaller. In some cases due to certain network issues: 

  • Your calls maybe garbled 

  • Your calls may drop 

  • You may encounter one way audio 

Running a network test can help you troubleshoot your problems, if any. 


When you make your first outbound call with Freshcaller, you will be prompted to test your connection, this is to ensure that your network is ready to make calls through Freshcaller. However you can always test your connection by clicking on the ‘Test connection’ button next to your call widget. 


Testing your connection from Freshcaller: 

  1. Click on the ‘Test connection’ button next to your call widget. 

  2. In the pop up that opens click on ‘Start Test’ to begin your network test. 

  3. Your network test will open in a new tab. You will be able to use Freshcaller normally when the test is in progress. 

NOTE: You will be asked to provide permission to access your microphone and will be asked to record a voice message. This is for testing purposes only. 

  1. Please check our article — Basic network sanity and troubleshooting guide for Freshcaller to understand your test results better and troubleshoot any problems you may encounter. 

  2. Hovering over the ‘Test Connection’ button shows the last time you ran a network test. 


Testing your connection from Freshdesk/Freshsales 

  1. Click on the phone widget 

  2. Click on ‘Test your connection’ located in the bottom right corner 

  3. You network test will begin in a new tab. You will be able to use Freshdesk/Freshsales normally when the test is in progress. 

  4. Please check our article — Basic network sanity and troubleshooting guide for Freshcaller to understand your test results better and troubleshoot any problems you may encounter. 


Please contact us at support@freshcaller.com in case you encounter any difficulties.