The Profile Settings window allows you to view and change settings specific to your account. For example, you can change the timezone or language according to your preference. 


To view your profile settings:

  1. Log in to your Freshcaller account.

  2. On the top right corner, click on your name and then click on Profile Settings. Here you can change your preferred language, timezone, and change your personal extension number.

The article contains the following sections:


Viewing your extension number

By default, Frescahller assigns a 4-digit personal extension number to your account, which can be shared with customers. Extension numbers are useful to route callers directly to your personal number.


If you are an admin, you can create an agent extension call flow and assign the flow to a particular number in your account. When customers call on that number and if they know an agent’s personal extension number, they can directly connect with the agents without having to navigate through an IVR. For details, see Configuring Agent Extension Call Flow.


  1. To change the extension number, simply enter the number in the personal extension field and click Save.

Note: As an admin, you can view the list of extension numbers assigned to the agents in your account. However, you cannot edit their numbers. To view your agents’ extension numbers, go to Admin  > Agents and click on the agent name.


Changing Timezone

In the Profile Settings window, click on the timezone option, select your preferred timezone, and click Save.

As an admin of your account, you can change the timezone from the Billing page also. 


Note: By default, an agent will have the timezone configured at the account level set by the admin. However, if the agent sets a different timezone in their account, the agent’s timezone preference will take higher precedence.


Changing language

In addition to the default English language, Freshcaller supports over 30 + languages. This means you can view the entire product interface in your preferred language.


You can see the list of supported languages here:


Select your preferred language and click Save.


Receiving calls on speaker and headphone (Ring on Speaker)

Sometimes you may have too many tabs open on your browser. As a result, you may miss calls that appear in another tab. To avoid this and to ensure you that you always know when a call is incoming, enable the Ring on speakers and headphone option and click Save.