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Freshcaller FAQs

How to buy and set up business phone numbers
What is a cloud phone system? When a phone system system is on the cloud, it means the technology provider will host the application on their secure data ce...
Wed, 4 Oct, 2017 at 11:10 PM
How to customize Freshcaller for your needs
Can I use one phone number for all teams? There are no limitations on using a single phone number across multiple teams. If your business demands such a sce...
Wed, 4 Oct, 2017 at 11:28 PM
How to use Freshcaller call metrics
Can I view call metrics and logs for all the numbers I own? Yes, you filter and view metrics based on various details such as incoming, outgoing and missed ...
Tue, 20 Nov, 2018 at 10:14 PM
How does Freshcaller charge for calls
How does pricing work for buying numbers and phone usage? Freshcaller comes with 3 pricing plans. Each stacked with features for various teams and business...
Tue, 9 Jan, 2018 at 9:17 PM
What are the differences between basic and advanced call queues?
Call queues are used to assign calls to the right agent/teams and route the calls effectively when all assigned agents are offline, busy or not answering th...
Mon, 21 May, 2018 at 5:37 PM
If I am available on mobile, will the calls be recorded?
Yes, if you've configured record all calls, calls picked in the mobile phone will also be recorded and the playback will be available in the call metri...
Thu, 28 Jun, 2018 at 5:06 PM
Is there any user guide which can be shared?
Yes, PFA, Agent and Admin guides which can be shared with the the agents\supervisors.
Thu, 26 Jul, 2018 at 3:16 PM
Terms of Service Update
Hi There! We have updated our Terms of Service (“ToS”), Privacy Notice (“Notice”) and Data Protection Addendum (“DPA”) which will become effective on Marc...
Fri, 8 Mar, 2019 at 7:29 PM