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Analytics

Overview of Freshcaller analytics
What can’t be measured can’t be improved!  Freshcaller Reports will help you understand how your team of call center agents are performing, and what nee...
Mon, 22 Oct, 2018 at 10:05 AM
What are Curated Reports?
Even though the reports and metrics that are most helpful differ from business to business, there are some reports that are most commonly used by phone team...
Tue, 9 Oct, 2018 at 12:50 PM
How to create a new report?
Available plans: ✓ Blossom    ✓ Garden Reports are an easy way to analyze your team’s performance and decipher your business’s growth. Freshcaller has s...
Mon, 22 Oct, 2018 at 10:05 AM
How to use Freshcaller reports?
Apart from using the Curated Reports and taking help of the in-built views, you can also do much more with the reports here. Before we get to the detail...
Mon, 8 Oct, 2018 at 4:17 PM