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Analytics

Overview of Freshcaller analytics
What can’t be measured can’t be improved!  Freshcaller Reports will help you understand how your team of call center agents are performing, and what ...
Thu, 27 Sep, 2018 at 1:18 PM
What are Curated Reports?
Even though the reports and metrics that are most helpful differ from business to business, there are some reports that are most commonly used by phone team...
Tue, 9 Oct, 2018 at 12:50 PM
How to create a new report?
Reports are an easy way to analyze your team’s performance and decipher your business’s growth. Freshcaller has some curated reports to help you get started...
Mon, 8 Oct, 2018 at 2:31 PM
How to use Freshcaller reports?
Apart from using the Curated Reports and taking help of the in-built views, you can also do much more with the reports here. Before we get to the detail...
Mon, 8 Oct, 2018 at 4:17 PM