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What is Bring Your Own Carrier (BYOC)?
BYOC enables you to use a phone number provided by an external carrier without losing the functional benefits of Freshcaller. This is different from number porting where the carrier associated with a number is changed. With BYOC, the carrier remains the same and you can retain your number and pricing benefits provided by the carrier.
When is BYOC useful?
BYOC is useful when —
You wish to utilize the features of Freshcaller without losing your carrier
Freshcaller does not have numbers in the regions you operate in
Your existing number cannot be ported into Freshcaller
Your local carrier provides better call rates
You have an existing contract with your local carrier
How does it work and what are the charges?
You can choose to use BYOC in two ways:
- Inbound only: Configure the number only for inbound calls. If you use this option, there are no incoming or number charges in Freshcaller. For outgoing calls, calls will be charged as per Freshcaller call rates
- Inbound & Outbound: Configure the number for incoming and outgoing calls. If you use this option, there are no additional number or call charges for this number in Freshcaller
Monthly/Yearly license charges depend on your subscribed Freshcaller plan.
Freshcaller does not charge for any of your calls if you configure both inbound and outbound BYOC; however you will still have the following charges:
For instructions on setting up BYOC, refer to How to configure BYOC?