The following in conversation screen appears when you attend a call. All the previous conversations with the customer, customer details and corresponding call notes will be visible here:
You can perform the following functions:
Pause Recording: Click on the pause button next to your call duration to pause and resume recording of the call.
Notes: Take notes during the call for future reference.
Conference Call: Add another agent or supervisor to your call.
Call transfer: Freshcaller offers the following two types of transfer:
- Hold: Click on the Pause button next to the call transfer button to place your caller on hold.
- Mute: Click on the Mute button to mute yourself.
- Dialpad: Click on the dialpad button to open your dialpad to input any digits
- End: Click on the End call button to end your call.
For more information on Transferring calls, see How to Activate Transfer Calls and Conference Calls.