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Troubleshooting

Basic troubleshooting
Here are some basic troubleshooting steps to follow when you are having problems with Freshcaller Upgrade Browser and Flash to latest version. Ensu...
Wed, 20 Sep, 2017 at 4:29 PM
Steps to follow if your Twilio client does not establish a call
Ensure your network ports aren’t being blocked by Firewall / router / antivirus software. (Refer: Firewall and port settings) Confirm a network conne...
Thu, 28 Sep, 2017 at 10:10 PM
Steps to follow when there is no audio or only one-way audio
Ensure your network ports aren’t being blocked by Firewall / router / antivirus software. (Refer: Firewall and port settings) Confirm the hardware is co...
Thu, 28 Sep, 2017 at 10:11 PM
Steps to follow when your call audio has dropouts
Twilio Client requires a high speed and low latency network connection. Benchmark the network using pingtest.net or speedtest.net and aim to improve the s...
Thu, 28 Sep, 2017 at 10:12 PM
Steps to follow when your call audio is garbled
Use a (analog) headset instead of built in computer microphone. Reduce ambient noise such as nearby speakers or fans. Adjust the distance of the micro...
Thu, 28 Sep, 2017 at 10:12 PM