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Getting Started with Freshcaller
Signup and Login
Creating and Activating Your Account
Managing Your Profile
Setting Up Your Account Preferences
Setting Your Availability Status
Manage Your Team
Adding New Agents
Adding New Teams
Understanding Freshcaller Roles
Customizing Agent Status
Configuring Data Scoping For Supervisors
Set Up Your Phone System
Configuring Your Business Hours
Purchasing a Paid Plan
Getting Your Freshcaller Numbers
Plans and Billing
Overview of Freshcaller Billing
Overview of Free Local Incoming Minutes
Freshcaller Pricing Plans
Adding or Recharging Your Phone Credits
Upgrading or Downgrading Your Freshcaller Plan
See all 6 articles
Why use Freshcaller?
Setting Up Call Tags
Buying a Phone Number
List of countries in which phone numbers are available
Porting your existing number
Configuring Call Actions
Managing Number Properties
See all 12 articles
Messages and Greetings
Introduction To Freshcaller Messages and Greetings
Creating Custom Messages and Greetings
Creating Dynamic Messages
Inbound Call Routing
Introduction to Call Workflows
Setting up Call Queues
Setting Up Smart Escalations
Configuring Wait Queues
Setting Up Queue Callback
See all 11 articles
Bring your own carrier
What is Bring Your Own Carrier (BYOC)?
How to configure BYOC?
Introduction to Voicebot
Train Your Voicebot
Configure Smart Answer Call Flow
Smart Answer Voicebot Metrics
Configuring and Managing Speech Enabled IVR
Training and Managing Your Speech IVR Bot
Live Dashboard and Reporting
Viewing your callers in queue
Managing your recent calls and activities
Viewing your ongoing calls
Viewing availability of agents across all teams
Viewing your abandoned call metrics
See all 7 articles
Overview of Call Metrics In Freshcaller
Using the call metrics tab
Filters and Export
Service Level Monitoring
How to configure your account’s Service Level?
How to use the SLM dashboard?
Overview of Freshcaller analytics
Working With Reports
System Requirements and Troubleshooting
Network Requirements and Recommendations
Testing Your Network Connection
Understanding Network Test Results
Troubleshooting Common Call Quality Issues
Call Quality Feedback
Call handling options for agents
Transferring context through notes
Pause call recording
Using Call Tags
Understanding your Freshcaller phone widget
Using the phone widget
How To Activate Transfer Calls and Conference Calls
In conversation widget
Saving and importing your contacts
How to use the Click-to-Call chrome extension with Freshcaller?
Receiving CSAT Feedback Through IVR
Using The Bulk Delete Recording App
What is a cloud phone system?
What is the duration of Freshcaller trial?
What are the countries in which Freshcaller can provide phone numbers?
What happens to my phone number after the trial expires?
Can I purchase phone numbers and make calls during my trial?
Can I forward my incoming calls to my personal mobile number?
See all 10 articles
How do I login to my Freshcaller account?
How do I reset my password?
If I am available on mobile, will the calls be recorded?
Why am I unable to make or receive calls?
Why can't I see 'On Mobile' availability option in Freshcaller?
See all 14 articles
Admin Setup FAQs
How does Freshcaller pricing work?
How do I know how much I spend on every call?
How to increase agent seat quantity in Freshcaller?
Is there any user guide which can be shared?
How to use Freshcaller call metrics
See all 30 articles
Number Management FAQs
Can I port my existing phone numbers into Freshcaller?
Can I port my phone number out of Freshcaller?
How many phone numbers can I buy?
How many countries can I buy a local number from?
Can I start using the phone number immediately once purchased?
See all 13 articles
How do I know I have a slow internet connection?
Why can’t an agent change their availability status from ‘Offline’?
Why do my customers hear a busy tone when they call?
Why does my call hang up after a few seconds?
Why does my Call sound garbled?
See all 7 articles
How to add or remove access to Freshcaller agents in Freshdesk?
How do I view my call history page from Freshdesk?
Mobile App FAQs
Why am I unable to make outbound calls in the mobile app?
Freshcaller Mobile App Overview
Introduction To Freschaller Marketplace Apps
Getting Started with Marketplace Apps
Installing and Integrating Marketplace Apps
Freshcaller Marketplace App Categories
CRM, Sales and Marketing
In-house integrations (Freshworks products)
Overview of Freshcaller-Freshsales integration
Overview of Freshservice - Freshcaller integration
Integrated product actions from inside Freshcaller - For native integrations
Integration with Salesforce
Freshcaller app for Salesforce Lightening(v1.1)
What is SIP connectivity? How to enable it from Freshcaller?
SIP connection for a Freshcaller agent
Guides: Configure your specific SIP phone
How to connect your Polycom VVX 400 phone with Freshcaller?
How to connect your Bria softphone with Freshcaller?
How to connect your Zoiper softphone with Freshcaller?
Freshworks Commitment Towards HIPAA Compliance