Reports and Call Monitoring : Freshcaller Support

Skip to main content

Freshdesk Contact Center

Support Home
Products
Resources
- Community Freshworks product how-tos, peer support and thought leadership
- Product Tours Here's a collection of all our videos categorized under different playlists.

Freshdesk Contact Center

Support home ›

Resources

Video Library ›

Agent Training ›

Products

Freshservice ›

Freshcaller ›

Freshworks Neo ›

Freshsurvey ›

Solution home

Reports and Call Monitoring

Live Dashboard

Overview of Live Dashboard
Filtering and Saving Live Dashboard Views
Managing Your Customers In Wait Queue
Viewing/Monitoring Ongoing Calls
Viewing Agent Availability Across All Teams

View all 8

Call Metrics

Overview of Call Metrics in Freshcaller
Viewing Call Summary
Filtering Call Metrics
Viewing Call Lifecycle
Understanding Call Types

View all 6

Service Level Monitoring

Configuring Service Level
Viewing and Monitoring Service Level Dashboard
Viewing Service Level Breached Calls

Freshcaller Reports

Overview of Freshcaller Analytics
Metrics and Filters in Reports
Curated Reports
Creating Custom Reports
Working With Reports and Widgets

Sign up for Freshcaller today

Start your 14-day free trial. No credit card required. No strings attached.

Start free trial

Our Products

Freshdesk Freshservice Freshsales Freshdesk Contact Center Freshteam Freshchat Freshmarketer Freshsurvey

Company

About Leadership Board of Directors Investors Customers Solutions Affiliates Partners Careers Newsroom Contact Us GDPR US Sales Tax FAQ

Freshcaller

All Features Pricing Plans Compare Plans Our Customers

Top Features

Virtual Phone Numbers Call Routing IVR Reporting & Analytics Service Level Monitoring Business Hours Voicemail Call Recording

Sales & support

+1 (866) 832-3090

hello@freshcaller.com

Mobile apps

Privacy policy | Terms of service | Site Map

Copyright © Freshworks Inc - All rights reserved