Reports and Call Monitoring : Freshcaller Support

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Reports and Call Monitoring

Live Dashboard

Overview of Live Dashboard
Filtering and Saving Live Dashboard Views
Managing Your Customers In Wait Queue
Viewing/Monitoring Ongoing Calls
Viewing Agent Availability Across All Teams

View all 8

Call Metrics

Overview of Call Metrics in Freshcaller
Viewing Call Summary
Filtering Call Metrics
Viewing Call Lifecycle
Understanding Call Types

View all 6

Service Level Monitoring

Configuring Service Level
Viewing and Monitoring Service Level Dashboard
Viewing Service Level Breached Calls

Freshcaller Reports

Overview of Freshcaller Analytics
Metrics and Filters in Reports
Curated Reports
Creating Custom Reports
Working With Reports and Widgets

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