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Service Level Monitoring

Configuring Service Level
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✖Estate ✔Forest What is Service Level? Service Levels define the percentage of calls attended by your ag...
Tue, 20 Oct, 2020 at 5:38 PM
Viewing and Monitoring Service Level Dashboard
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✖Estate ✔Forest Service level is defined as the percentage of calls attended by your teams or agents with...
Tue, 20 Oct, 2020 at 5:38 PM
Viewing Service Level Breached Calls
Service level is defined as the percentage of calls attended by your teams or agents within the configured threshold time. The Service Level dashboard in Fr...
Tue, 20 Oct, 2020 at 5:38 PM