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Service Level Monitoring

How to configure your account’s Service Level?
Applicable plans: Estate  Service Level Monitoring is a way to measure your phone team’s efficiency based on the time taken by each agent to answer cust...
Wed, 24 Apr, 2019 at 11:21 AM
How to use the SLM dashboard?
SLM dashboard gives you a clear idea on how your teams/call queues are performing in terms of efficiency. You can see the live update of the service level, ...
Wed, 24 Apr, 2019 at 11:17 AM