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Supervisor Dashboard

Viewing your callers in queue
Call queues in Freshcaller gives call center admins and supervisors visibility into what the call volumes looks like. The Live Dashboard tab in Freshcal...
Wed, 20 Sep, 2017 at 4:28 PM
Viewing your ongoing calls
In conversation section in Freshcaller gives call center admins and supervisors insights into all the ongoing calls between agents and customers. The Li...
Wed, 20 Sep, 2017 at 4:28 PM
Viewing availability of agents across all teams
The Agent section in Freshcaller gives call center admins and supervisors insights into the availability status of all agents who are supporting customers f...
Wed, 20 Sep, 2017 at 4:28 PM