Freshcaller Logo freshcaller

Live Dashboard

Overview of Live Dashboard
The Freshcaller live dashboard is a live tracking performance tool that allows you to view and analyze all the ongoing activities in your call center with t...
Wed, 28 Oct, 2020 at 3:48 PM
Filtering and Saving Live Dashboard Views
The Freshcaller Live Dashboard allows you to view real-time details of the calls in your account. You can filter the live view based on the call queues or t...
Wed, 28 Oct, 2020 at 2:59 PM
Monitoring Your Customers In Queue
The In Queue section in the Live Dashboard allows you to view the number of callers currently waiting in the queues. This gives you visibility into the call...
Wed, 28 Oct, 2020 at 3:53 PM
Viewing/Monitoring Ongoing Calls
The In Conversation section in the Live Dashboard gives insights into all the ongoing calls between agents and customers. You can see the following details:...
Wed, 28 Oct, 2020 at 12:25 PM
Viewing Agent Availability Across All Teams
The Live Dashboard allows you to view the availability status of all agents in your account in real-time. Also, you can see the time spent by each agent in ...
Wed, 28 Oct, 2020 at 12:45 PM
Viewing Abandoned Call Metrics
What is an abandoned call? A call is termed abandoned when a caller disconnects before any conversation is initiated by your phone team. It can happen whil...
Wed, 28 Oct, 2020 at 1:01 PM
Viewing Agent Performance Dashboard
The My Performance Dashboard provides a quick summary of an agent's inbound and outbound call activity. As an agent using Freshcaller, you can use this...
Wed, 28 Oct, 2020 at 1:26 PM
Monitoring Your Important KPIs
With Freshcaller's live dashboard, you get daily real-time updates of your call center. At a glance, you can view all ongoing activities in your accoun...
Wed, 28 Oct, 2020 at 3:49 PM