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Live Dashboard

Viewing your callers in queue
The In Queue section in the Live Dashboard allows you to view the number of callers currently waiting in the queues. This gives you visibility into the call...
Wed, 5 Aug, 2020 at 6:35 PM
Managing your recent calls and activities
This view is available for all agents, including supervisors to manage their own calls and activities. Any agent or admin will be able to: View call l...
Mon, 21 Jan, 2019 at 11:49 AM
Viewing your ongoing calls
The In Conversation section in the Live Dashboard gives insights into all the ongoing calls between agents and customers. You can see the following details:...
Wed, 5 Aug, 2020 at 6:36 PM
Viewing availability of agents across all teams
The Live Dashboard allows you to view the availability status of all agents in your account in real-time. Also, you can see the time spent by each agent in ...
Wed, 5 Aug, 2020 at 6:36 PM
Viewing your abandoned call metrics
What is an 'abandoned' call? A call is termed abandoned when a caller disconnects before any conversation is initiated by your phone team. It can...
Wed, 5 Aug, 2020 at 3:31 PM
Viewing Agent Dashboard
The Agent dashboard provides a quick summary of an agent's inbound and outbound call activity. As an agent using Freshcaller, you can use this dashboar...
Tue, 28 Jul, 2020 at 4:28 PM
Filtering and Saving Live Dashboard Views
The Freshcaller Live Dashboard allows you to view real-time details of the calls in your account. You can filter the live view based on the call queues or t...
Wed, 5 Aug, 2020 at 5:11 PM