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Freshcaller FAQs
Trial FAQs
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What is the duration of Freshcaller trial?
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What happens to my phone number after the trial expires?
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Can I purchase phone numbers and make calls during my trial?
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Can I switch between the pricing plans during the trial period?
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Can I use all the functionalities and features in Freshcaller during the free trial?
Account Setup
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How does Freshcaller pricing work?
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Is there any user guide which can be shared?
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Why is my Freshcaller account suspended?
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How do I cancel my Freshcaller account?
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What is the difference between agent and admin access? Will Freshcaller appear differently for both these roles?
Billing and Plans
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How to increase agent seat quantity in Freshcaller?
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What are the different features/options available in call queue?
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Is there any limitation on the number of agents and teams I can add?
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How do I get a particular feature that is present in another plan?
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What are the Freshcaller features available only on request?
Number Management
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What are the countries in which Freshcaller provides phone numbers?
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Can I port my existing phone numbers into Freshcaller?
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Can I port my phone number out of Freshcaller?
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How do I set up a blank message?
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How many phone numbers can I buy?
Call Management
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Can I forward my incoming calls to my personal mobile number?
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If I am available on mobile, will the calls be recorded?
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Why am I unable to make or receive calls?
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Why can't I see 'On Mobile' availability option?
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Why does the availability status set to 'On Mobile' switch to 'Offline'?
Call Workflows
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Can I manually assign calls from important customers on priority to available agents?
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Why am I unable to see some call queue?
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How many levels of queue interactions does Freshcaller support?
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What is maximum wait queue time and how do I change it?
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Why do I receive a mail saying "Your call flow setup is incomplete!"?
Troubleshooting
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How do I know I have a slow internet connection?
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Why can’t an agent change their availability status from ‘Offline’?
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Why do my customers hear a busy tone when they call?
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Why does the widget say connecting for a long time when agents receive a call?
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Why does my call hang up after a few seconds?