Profile Settings

Once you sign up for Freshdesk Contact Center, you will receive an email with an activation link. Click on the link to activate and use your account. For more details, check out the video here.

Please note that you will need a business email address to sign up, if you wish to sign up with your personal email address, please contact support@freshcaller.com. 

1. Log in to your account.
2. Click on your name at the top right corner and click Profile Settings. 
3. Click on Freshworks Profile.
4. Switch to the Security tab and click Change Password.
5. Enter your current password, new password, and then confirm your new password.

Agents can stop unwanted calls from reaching them by blocking the numbers. 

To block a number go to the call metrics tab. As you hover your mouse on the phone number, a grey icon appears. clicking on it and then confirm to block the number. To unblock, simply click on the block icon that now appears red.

Email address of a particular agent can be edited by an admin or account admin. The email address of an account admin can be edited by another account admin however if there is only one account admin, please contact support@freshcaller.com to change your email address. 

To make an incoming phone call ring on both speakers and headphones:

• Click on your profile icon in the top right corner of the page, 
• Click on Profile Settings.
• Toggle the "Ring on speakers and headphones" button.