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User Capabilities

How do I login to my Freshcaller account?
Once you sign-up for Freshcaller, an email will be sent with an activation link. Once you activate your email and setup a password, you will be able to acce...
Mon, 13 May, 2019 at 5:27 PM
How do I reset my password?
Go to the agent availability section on the top right of the Freshcaller app and expand the drop down then click on Account > Profile Settings > Passw...
Thu, 21 Mar, 2019 at 6:20 PM
If I am available on mobile, will the calls be recorded?
Yes, if you've configured record all calls, calls picked in the mobile phone will also be recorded and the playback will be available in the call metri...
Thu, 28 Jun, 2018 at 5:06 PM
Why am I unable to make or receive calls?
If you are unable to make or receive calls, your phone credits could be below $1. Please add more credits and if the problem persists contact us at support@...
Fri, 22 Mar, 2019 at 2:18 PM
Why can't I see 'On Mobile' availability option in Freshcaller?
If your account is on trial, you may not be able to see the 'On Mobile' availability option, in order to enable it, please reach out to us at supp...
Thu, 4 Jul, 2019 at 12:52 PM
Why does the availability status set to 'On Mobile' switch to 'Offline'?
The availability may switch to offline because the account may not have sufficient credits resulting in suspension of account. Please add credits under Admi...
Fri, 22 Mar, 2019 at 1:05 PM
How to block a number?
Agents can stop unwanted calls from reaching them by blocking the numbers. To block a number go to the call metrics tab, as you hover your mouse on the phon...
Mon, 25 Mar, 2019 at 6:15 PM
Why does the widget say connecting for a long time when agents receive a call?
Ensure that you have enabled your microphone by clicking on the lock icon in your URL address bar, if it is blocked, change it to ‘allowed’.  If you hav...
Thu, 21 Mar, 2019 at 6:17 PM
Why do my outbound calls get dropped?
Your outbound calls may drop due to the following reasons:  Your account could be running low on credits, please add credits under Admin>Billing>Buy...
Thu, 21 Mar, 2019 at 7:08 PM
How do I edit my email address in Freshcaller?
Email address of a particular agent can be edited by an admin or account admin. The email address of an account admin can be edited by another account admin...
Mon, 13 May, 2019 at 5:18 PM