Agents can stop unwanted calls from reaching them by blocking the numbers. To block a number go to the call metrics tab, as you hover your mouse on the phone number you wish to block, a grey icon appears, clicking on it opens a pop up asking for confirmation. Once you have confirmed you wish to block, the number would be blocked. To unblock simply click on the block icon that now appears red.
Modified on: Mon, 25 Mar, 2019 at 6:15 PM
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