Applicable plans — Sprout, Blossom, Garden, Estate 

Buying a phone number is the first step to using Freshcaller. Only after buying a phone number you would be able to make and receive phone calls. 


Who can buy phone numbers?

Only an Admin or Account Admin can buy phone numbers. 





How to buy a phone number in Freshcaller?

  • Login to your Freshcaller account

  • Click on Admin > Numbers > Buy New Number

  • You can choose to buy a local number or a toll-free number. You will be billed monthly for these numbers. 

  • Select Local or Toll-free based on your choice

TIP: If you buy a local number, local call charges would apply to your callers. If you do not want to charge your callers then you can buy a toll-free number, this way you accept the call charges.


Local Number

  • Local numbers are currently available in over 90 countries. Click here to see the complete list.

  • Pick the country and the corresponding state (for US numbers) where you want your local number to be available.

  • You can also use the search box next to the country name and find numbers that have specific digits or phrases.

  • Choose the number you want from the list that is generated based on your choice. If no numbers are generated then a number with the particular digits you are looking for is currently not available.

  • Click on the Buy button that appears when you hover over each number and complete your purchase.


NOTE:  If the country you would like to buy a number from is not listed in the drop down but is present in our list, contact us at support@freshcaller.com to purchase a number in that country. When you attempt to purchase numbers in certain countries such as France or Germany, you would be requested to enter additional details, please contact us at support@freshcaller.com to purchase numbers in those countries.


Toll-free Number

  • You can choose to purchase your dial-in toll free numbers from any of the following countries - the US, UK, Canada, Australia, New Zealand, Japan and Hong Kong.

  • Select the country and prefix (For US and Canada numbers only) of the toll-free number you would like.

  • You can also use the search box to find numbers that have specific digits or phrases. If no numbers are generated then a number with the particular digits you are looking for is currently not available.

  • Click on the Buy button that appears when you hover over each number and complete your purchase.


Vanity Numbers
With Freshcaller you can also buy vanity numbers, these are alpha numeric, which are easy to remember for the customers. For example, 1-800-FLOWERS could be the vanity number for a florist. In your dialpad, if you notice there are letters below every number, to dial a vanity number, press the corresponding keys, letter by letter. To dial 1-800-FLOWERS, you would type 1-800-356937. 


To buy Vanity numbers:

  1. Go to Admin> Numbers> Buy New Number

  2. Choose toll free numbers and search numbers by digits or phrases. 

  3. Type a number based on a phrase you are looking for and click on 'buy' to buy the number. 


Once you purchase your phone number, you will see the following:

  • The phone widget appears at the bottom right of your screen.

  • The availability status appears next to your profile in the top right corner.


You can purchase multiple numbers from various countries and set up toll-free helplines using Freshcaller without using any third party services.