In order to port a Canadian number we require the following details: 

  • The authorized user or owner’s first and last name.

  • A list of the number(s) you want to port.

  • The corresponding service address. This must be an actual physical address. PO Boxes are not valid addresses.

  •  Letter of Authorization(LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.

  • A Customer Service Record (CSR).

  • A scanned (or electronic) copy of the most recent phone bill (within the last 30 days) that includes the account, owner/authorized user name and address information for all the numbers you want to port.

Once you send us the above details via email at, we can start the porting process. 

Please Note: The Canadian porting beta is only for landline numbers. Toll-free numbers can be submitted in your Twilio Console.