Porting your existing number

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You can port your existing numbers to Freshcaller from any cloud telephony provider. This way, you can avoid buying new numbers and move your phone system to Freshcaller with your old numbers. You can port your US numbers for free. However, porting other country numbers is chargeable.

List of countries where porting is offered

For other countries:

Send an email to numbers@freshcaller.com to know if we provide porting in your country. 

NOTE: Porting process may take 4-6 weeks and requires coordination between your current carrier and Freshcaller. 

This article provides the process and information required for initiating the porting process for US numbers and porting numbers from your existing Twilio account in the countries mentioned above:

• Porting For USA Numbers
  • Porting from Google voice
  • Porting from other service providers
• Porting from an existing Twilio account

Note: The number charges are separate from porting charges. Once the numbers are ported, you will be charged for the numbers per month. For more information, check our number charges.

Porting US nnumbers

If you already have a US number, you can port the numbers from:

• Google voice

• Other service providers

Porting from Google voice

To port your Google Voice number (US) to Freshcaller, follow these steps:

1. Fill out the LOA form: https://www.twilio.com/resources/docs/Letter_of_Authorization.pdf

2. Send a screenshot of your Google account that shows your number has been unlocked.

3. Send a screenshot of your Google Voice account, and make sure the first and last name in the Letter of Authorization match and your Google account is the same.

4. To initiate the porting process, send all the details to numbers@freshcaller.com.
   If you face any problems during this process you can always reach out to our support team using the same email address.

Porting from other service providers

To port your US number from your existing service provider to Freshcaller:

1. Send an email to numbers@freshcaller.com with a request for number porting.

2. You will be requested to fill an LOA form and send your billing statement for the previous month to numbers@freshcaller.com.

3. After the document verification, we will add the number to your Freshcaller and inform you once the porting date is scheduled.

4. We will let you know once the porting process is completed, after which you can use the number within Freshcaller. 

5. In case of an information mismatch, the porting process will be rejected. In such a scenario we will get back to you with the details and you can make changes accordingly. 

Note: This porting process is applicable for US numbers only. To know the porting requirements for other countries mentioned in the table above, contact us at numbers@freshcaller.com.

Porting number from an existing Twilio account

Freshcaller provides the option to port your number from your existing Twilio account for any country mentioned in the table above.

1. To port your number from your existing Twilio account, send an email to numbers@freshcaller.com requesting for number porting in Freshcaller with your current Twilio account SID.

Tip: Check this article to understand the possible reasons for porting rejections.