You can port your number to Freshcaller from any existing cloud telephony provider. This way, you don't have to buy a new number when you move your phone system to Freshcaller. Freshcaller offers free porting for US numbers, and porting for a certain fee for a few other countries. Reach out to support@freshcaller.com to check if you can port in your non-US number.


You can port numbers from:

  • An existing Twilio account

  • Other service providers

  • Google voice


Porting from an existing Twilio account:


If you want to shift your number from your existing Twilio account to Freshcaller, then you have to follow the procedure given below.

  • Send an email to support@freshcaller.com requesting for number porting in Freshcaller with your current account SID.

  • Following this, you will be asked to send a confirmation email approving the porting process. This email should be sent to Twilio with your reference ticket number.

  • When the process is complete, we will let you know and you will be able to continue using your existing phone number.


Porting from Google voice:


Porting a number from Google voice to Freshcaller by following these steps.

 

  • Send an email to support@freshcaller.com requesting for number porting.

  • You will be requested to fill an LOA form and you will be asked to send the Google page where your number is listed.

  • On receiving these details, we will go ahead with the porting procedure as mentioned above.

  • Google voice porting can be rejected if the number has been frozen or locked by Google. In this case, you will be asked to contact your carrier to remove the Freeze feature.

  • Once you submit a screenshot of the page that shows your number as 'Unlocked', we will continue with the porting process.


Porting from other service providers:


You can port your number from your existing service provider to Freshcaller by following these steps.

  • Send an email to support@freshcaller.com requesting for number porting.

  • You will be requested to fill an LOA form and submit your billing statement for the previous month.

  • After the document verification, we will add the number to your Freshcaller account and will intimate you once the porting date is scheduled.

  • We will check in with you again after the completion of the porting process.

  • In case of an information mismatch, the porting process will be rejected by Twilio and we will get back to you with details, so you can get it corrected.