Your number porting request could be rejected due to the following reasons:


Porting Data Mismatch:  

This rejection typically means that the information you originally submitted on your Letter of Authorization (LOA) is different from what is on file with your current carrier in their Customer Service Record (CSR). To resolve this rejection, please take the following steps:


  • Contact your current carrier(s) and confirm the information on file. 

  • Complete a new Letter of Authorization (LOA) matching the information on file. Here is the link to the LOA form —http://www.twilio.com/resources/docs/Letter_of_Authorization.pdf

  • Contact us via email at support@freshcaller.com and attach the updated LOA. 

Porting — Missing Account and PIN Number:

To resolve this rejection, please take the following steps:

  • Contact your current carrier(s) to verify and obtain the account number and PIN / Passcode that the carrier has on file for each affected number.

  • Contact us at support@freshcaller.com and send us the updated account number and PIN / Passcode that you obtained from your carrier.