Call logs in Freshcaller gets updated in real-time as soon as calls are made or taken. You can see how much is spent on the calls, and how many minutes were consumed for the entire call.
Can I view call metrics and logs for all the numbers I own?
Yes, you filter and view metrics based on various details such as incoming, outgoing and missed calls for specific numbers. View additional call details with Advanced Call Metrics such as talk time, IVR time, hold time, etc. Freshcaller also provides billing or call costs along with call metrics.
How and where are voicemails and call recordings stored?
They are all stored in Freshcaller’s AWS servers. You can choose to download individual call recordings.
Can I download and view these metrics in detail?
Yes, you can download the call metrics based on the filters you choose, and have all the data available to you at any time.
Learn to make complete use of Freshcaller call metrics by reading our articles here — Freshcaller call metrics
Call metrics page may show incorrect information if the timezone has been set incorrectly for the user. To change the timezone click on the profile icon at the right corner of the page and select profile settings from the drop down menu.