What is the difference between agent and admin access? Will Freshcaller appear differently for both these roles?
Modified on: Fri, 22 Mar, 2019 at 10:51 AM
Yes, agents will have access to only specific areas of Freshcaller. These include the agent dashboard, customer or contact details and call logs. Admins will have additional access to a real-time dashboard to monitor calls, view call queues, view agent presence and admin settings which will provide options to customize Freshcaller for your business.
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