Apart from handling just your call center activities, if your business needs a CRM, we’ve integrated with our in-house product Freshsales. All features of Freshcaller are available in the integrated widget inside Freshsales.

If you have an existing Freshsales account

You can integrate with Freshcaller by logging in as an Admin into Freshsales > Admin Settings > Phone Settings and initiating the integration.

To know more about the detailed steps involved, check out this article: How do I link my existing Freshsales and Freshcaller accounts

If you aren’t an existing Freshsales customer, but need a CRM and a phone channel for your sales team, sign up for a Freshsales account.   

Also, for better understanding of how to proceed with the integration, check this out: How to set up a Freshcaller phone on Freshsales?

Note for existing Freshsales customers:

All features that you could use with the Freshsales built-in phone is available with Freshcaller. 

Feature parity between Freshsales in-built phone and Freshcaller. 

Available in Freshsales built-in phone
Available in Freshcaller



Blind Transfer

Call Masking

Basic Call queues (no wait queue, no smart escalations)

Call Recording

To avail the other Freshcaller specific features that would assist your reps to manage sales calls more effectively, you can choose one of the Freshcaller plans