Freshcaller comes with the following pricing plans:
Each plan is stacked with a number of features catered for various teams and businesses. You can choose the one that best suits your organization. Check out more details here.
Note that charges for incoming and outgoing calls and number charges are separate from agent licensing rates. You can check our call rates and number charges here.
Yes. You can find our agent and admin guides here.
An account can get suspended when no credit card is added to the account (for standard and advanced customers) or there is insufficient balance in the card that was added.
Visit Admin > Billing section and select 'Cancel Account' option next to your domain name.
Yes, agents will have access to only specific areas of Freshcaller. These include the agent dashboard, customer or contact details and call logs. Admins will have additional access to a real-time dashboard to monitor calls, view call queues, view agent presence and admin settings which will provide options to customize Freshcaller for your business.
Freshcaller is ideally built for the following roles — call center agents (day-to-day users), call center supervisors (managers or team leads), admins, business owners or COOs (decision makers).
Each role has access to a different set of features as follows:
Agent: Can take or make calls, access the agent dashboard and call logs, can also access customer information.
Supervisor: Can perform all agent related activities and access reports but cannot access or change configurations in the Admin tab.
Admin: Can configure all features through the Admin tab but is restricted from viewing Account or Billing related information.
Account Admin: Has complete control over the call center including access to account or billing related information and receives invoices.
Yes, depending on your business scenarios, you can provide access to multiple team members to play an admin role. Roles can be modified at any given time.
There are no limitations to the number of contacts or companies you can add.
Yes, you can edit, modify or add new details at any time. Only admins will have access to editing or modifying agent or team information. Agents can add or modify customer or contact details.
Account Admins can manually switch agent availability status from the live dashboard. However the agents must be logged in, the availability status cannot be changed for agents who are logged out.
In the live dashboard, the three dotted icon present in the agent availability section can be used to switch agents to either offline or online.
if you had been using a different phone system previously and would like to import your existing contacts into Freshcaller, send us a mail to firstname.lastname@example.org along with the CSV file containing the contacts you wish to import.