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Admin Setup FAQs

How does Freshcaller pricing work?
Freshcaller comes with 4 pricing plans. Each stacked with features for various teams and businesses. Charges for incoming and outgoing calls and number char...
Fri, 22 Mar, 2019 at 12:07 PM
How do I know how much I spend on every call?
Call logs in Freshcaller gets updated in real-time as soon as calls are made or taken. You can see how much is spent on the calls, and how many minutes were ...
Fri, 22 Mar, 2019 at 12:09 PM
How to increase agent seat quantity in Freshcaller?
To increase your agent seat quantity, i.e add more agents — Visit Admin > Billing section and select 'Edit Plan' under your subscribed plan and...
Wed, 20 Mar, 2019 at 7:24 PM
Is there any user guide which can be shared?
Yes, PFA, Agent and Admin guides which can be shared with the the agents\supervisors.
Thu, 26 Jul, 2018 at 3:16 PM
How to use Freshcaller call metrics
Can I view call metrics and logs for all the numbers I own? Yes, you filter and view metrics based on various details such as incoming, outgoing and missed ...
Wed, 15 May, 2019 at 11:40 AM
What are the differences between basic and advanced call queues?
Call queues are used to assign calls to the right agent/teams and route the calls effectively when all assigned agents are offline, busy or not answering th...
Mon, 21 May, 2018 at 5:37 PM
Terms of Service Update
Hi There! We have updated our Terms of Service (“ToS”), Privacy Notice (“Notice”) and Data Protection Addendum (“DPA”) which will become effective on Ma...
Mon, 13 May, 2019 at 5:15 PM
Why is my Freshcaller account suspended?
An account can get suspended when no credit card is added to the account (for standard and advanced customers) or there is insufficient balance in the card ...
Wed, 27 Mar, 2019 at 11:47 AM
How do I cancel my Freshcaller account?
Visit Admin > Billing section and select 'Cancel Account' option next to your domain name. 
Fri, 22 Mar, 2019 at 11:15 AM
How do I set up a blank message?
To set up a blank message go to Admin > Messages > Text-to-speech and type a “.” (dot) under message. This can be used to provide a seamless transition...
Mon, 25 Mar, 2019 at 3:52 PM