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Troubleshooting FAQs

How do I know I have a slow internet connection?
To check your internet connection speed you can go to — https://fast.com/. However if you want a complete network test with details such as quality of your c...
Wed, 20 Mar, 2019 at 7:43 PM
Why do my customers hear a busy tone when they call?
If your customers hear a busy tone when they call, your phone credits could be below $1. Please add more credits and if the problem persists contact us at s...
Fri, 22 Mar, 2019 at 5:04 PM
Why can’t an agent change their availability status from ‘Offline’?
Quick Fix: Your account is low on credits. Add phone credits under Admin>Billing>Buy phone credits. If an agent is not able to change their availa...
Thu, 21 Mar, 2019 at 11:55 AM
Why do my customers hear a busy tone when they call?
If your customers hear a busy tone when they call, your phone credits could be below $1. Please add more credits and if the problem persists contact us at s...
Fri, 22 Mar, 2019 at 5:04 PM
Why does my call hang up after a few seconds?
If your call hangs up after a few seconds, your phone credits could be below $1. Please add more credits and if the problem persists contact us at support@f...
Thu, 21 Mar, 2019 at 2:26 PM
Why does my Call sound garbled?
Pro Tip: For best call quality please use a USB headset instead of a bluetooth headset. If your problem persists, for troubleshooting we require recent...
Thu, 21 Mar, 2019 at 6:50 PM
How to improve my call quality?
'Voice trace' is an option that can be enabled by us with prior permission from you, voice trace would be enabled for 15 days, over this period o...
Thu, 21 Mar, 2019 at 7:00 PM
Why is a particular agent not receiving any calls?
Quick Tip: Ensure that the agent is online and microphone access is enabled.  If the agent is online and microphone access is also enabled but the agent...
Mon, 25 Mar, 2019 at 6:55 PM