If you have not configured your call rules properly, you will not be able to receive any calls. Instead when a call arrives you would receive an email with the subject "[Action required] Your call flow setup is incomplete!". In order to receive calls ensure that every number you own is associated with a rule.
To view your rules, go to:
- Admin > Rules
- Make sure that all numbers you own are listed here, if not create a new rule.
- If your number is listed, click on the edit button to make sure a valid call queue is present under 'Call Queue'.
1. Check this article to learn How to set up your call center rules.
2. Check this article on setting up your call queues.