If you have not configured your call rules properly, you will not be able to receive any calls. Instead when a call arrives you would receive an email with the subject "[Action required] Your call flow setup is incomplete!". In order to receive calls ensure that every number you own is associated with a rule. 


To view your rules, go to:

- Admin > Rules

 

Make sure that all numbers you own are listed here, if not create a new rule. 

- If your number is listed, click on the edit button to make sure a valid call queue is present under 'Call Queue'.


TIP:

1. Check this article to learn How to set up your call center rules.

2. Check this article on setting up your call queues.