Why can’t an agent change their availability status from ‘Offline’?

Modified on: Mon, 9 Aug, 2021 at 7:52 PM

There could be two reasons:

The account is running low on phone credits.
If you are an account admin, add phone credits under Admin>Billing>Buy phone credits.
The agent has not verified their account.
To verify the account, go to Profile Settings and reset the password. You can then change your status.