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Ringtones set the tone and mark the first touchpoint of your inbound calls. Freshdesk Contact Center allows you to create and use custom ringtones for each number in your account. When customers call, they will hear the custom ringtone instead of the default dialer tune.
User Requirements: Only admins and account admins can create and set custom ringtones for numbers.
Log in to your Freshdesk Contact Center account.
Go to Admin Settings > Numbers. You can see the list of available numbers in your account. If you do not have any number, you can purchase a new number using the Buy New Number option.
Hover over the number for which you want to set the custom ringtone and click on the edit icon. You will see the Number Properties tab.
From the custom ringtone drop-down, select the tune or message you want to play as the ringtone.
If you do not have any message, click on the New Message option and follow the on-screen instructions.
Click Save Changes.
Tip: Freshdesk Contact Center allows you to record your own voice/tune as a message, upload a message/tune, or use the text to speech option. For details, see Creating Custom Messages.