Creating a rule in Freshcaller is to ensure that for every phone number your business owns, there is an automated set of actions to ensure customer calls are not missed.




Quick guide to setup your own rules:


  • Click on Admin > Rules > New Rule

  • Number: Choose a number you own for which you want to setup the rule

  • Choose business hours for that number

    • Freshcaller lets you add custom business hours or ever 24-7 hours

  • Select the Action you wish to apply for that number

    • Send to Call Flow: If you have already set up a call flow, you can send incoming calls to this call queue where callers will be routed to an agent or can leave a voicemail.

      • In case you have not set up a call queue, click Create New Queue to build your very own call queue

  • Send to Voicemail: If you have pre-set messages created, simply select a message and hit Save Changes. The selected message will automatically be added to the number as a rule

    • In case you have not set up voicemail messages, click New Message to create custom message


    • Hang up: As part of your messages, you can choose to create any type of messages - welcome, voicemail, hang up, or wait messages. Select your hang up message from your pre-set list of messages and hit Save Changes. The selected hang up message will automatically be added to the number as a part of the rule.

      • In case you have not set up a hang up message, click New Message to create custom messages