Add business hours for every phone number you own. Ensure you are able to route callers to agents during business hours or notify callers if they call outside business hours. You can also route calls to other call queues, voicemail, or other business hour messages.

Adding business hours to your phone number

  • Click on Admin > Business Hours > New Business Hours

  • Choose a number to set up business hours

  • Give your business hours a name - especially if your number is used by specific regions

  • Select a timezone, based on the region you expect calls from

    • Set custom times for every day of the week that callers can reach your business

      • In case calls fall outside your business hours, choose an appropriate rule to route calls

    • You can also select a 24-7 option to have calls coming in at all times