Skip to main content
Support Home
Products
Freshservice
Streamline your IT service and manage internal requests from your employees.
Freshdesk
Empower your support team to work together and resolve customer issues faster.
Freshchat
Engage with website visitors and product users for sales and customer success.
Freshcaller
Setup a cloud-based call center across 40 countries within minutes.
Freshsales
Align your sales and marketing teams to create better experiences with an all-in-one CRM.
Freshteam
Recruit and onboard top talent. Manage all employee data and time off in one place.
Freshworks Neo
Customize, extend, and unify experiences for your business.
Freshsurvey
Collect customer feedback for free without compromising on the essentials.
Resources
Community
Freshworks product how-tos, peer support and thought leadership
Product Tours
Here's a collection of all our videos categorized under different playlists.
Login
Login
Support home
›
Resources
Community
›
Video Library
›
Agent Training
›
Products
Freshservice
›
Freshdesk
›
Freshchat
›
Freshcaller
›
Freshsales
›
Freshteam
›
Freshworks Neo
›
Freshsurvey
›
Solution home
Configurations on Freshcaller
Inbound Call Routing
Setting Up Queue Callback
Wed, 2 Aug, 2023 at 7:49 PM
Setting up Interactive Voice Response (IVR)
Wed, 2 Aug, 2023 at 7:48 PM
Configuring Agent Extension Call Flow
Wed, 2 Aug, 2023 at 7:49 PM
Overview of Routing Automation
Wed, 2 Aug, 2023 at 7:49 PM
Configuring Routing Automation Call Flow
Wed, 2 Aug, 2023 at 7:49 PM
< Previous
1
2
3
Next >