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Basic Setup

Setting up your Call Actions
Defining what action needs to take place for a call that comes to a specific number is important to get your phone team running efficiently. This ensures...
Thu, 31 Oct, 2019 at 9:04 PM
Adding new Agents and Teams
Applicable Plans ✔ Sprout ✔ Blossom ✔ Garden ✔ Estate ✔ Forest ADDING NEW AGENTS Click on Admin > Agents (Users) > New Agent (User)...
Fri, 12 Jun, 2020 at 3:51 PM
Why use Freshcaller?
Freshcaller is a complete call center on the cloud that lets you set up hotlines in over 40 countries. Freshcaller assists businesses that are focused on re...
Tue, 9 Jan, 2018 at 1:21 PM
What are Freshcaller's Multilingual Capabilities?
What is meant by multilingual capabilities? This means that with Freshcaller, you can view your interface in more than one language.  How is it useful?...
Fri, 24 May, 2019 at 2:44 PM
How to set short abandon?
Applicable Plans✔ Sprout✔ Blossom✔ Garden✔ Estate ✔ Forest Who can configure it? Only account admins and admins can configure short abandon.  Short A...
Mon, 4 May, 2020 at 6:16 PM
Time-zone settings
For Agents:  As an agent you can set your time zone as follows:  Click on your profile icon at the top right corner of the screen Select ‘Profile Set...
Fri, 24 May, 2019 at 2:49 PM
Role management in Freshcaller
The various roles within Freshcaller and the various functions that they can perform are as follows:  Account Admin: The account admin has full control o...
Fri, 24 May, 2019 at 2:52 PM
How to set up custom status for agents
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✔ Estate ✔ Forest Custom agent availability status enables admins to create custom away statuses based o...
Mon, 4 May, 2020 at 6:16 PM
Configuring Data Scoping For Supervisors
Applicable Plans ✖Sprout ✖Blossom ✔ Garden ✔ Estate ✔ Forest Data scoping determines the range of data a supervisor can access within Freshcaller....
Tue, 12 May, 2020 at 9:10 PM