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Basic Setup

Setting up your Call Actions
Defining what action needs to take place for a call that comes to a specific number is important to get your phone team running efficiently. This ensures...
Thu, 31 Oct, 2019 at 9:04 PM
Adding new Agents and Teams
Applicable Plans: Sprout, Blossom, Garden, Estate. ADDING NEW AGENTS Click on Admin > Agents (Users) > New Agent (User) Add agent email...
Fri, 24 May, 2019 at 2:42 PM
Why use Freshcaller?
Freshcaller is a complete call center on the cloud that lets you set up hotlines in over 40 countries. Freshcaller assists businesses that are focused on re...
Tue, 9 Jan, 2018 at 1:21 PM
What are Freshcaller's Multilingual Capabilities?
What is meant by multilingual capabilities? This means that with Freshcaller, you can view your interface in more than one language.  How is it useful?...
Fri, 24 May, 2019 at 2:44 PM
How to set short abandon?
Applicable Plans: Sprout, Blossom, Garden, Estate Who can configure it? Only account admins and admins can configure short abandon.  Short Abandons...
Thu, 25 Apr, 2019 at 3:38 PM
Time-zone settings
For Agents:  As an agent you can set your time zone as follows:  Click on your profile icon at the top right corner of the screen Select ‘Profile Set...
Fri, 24 May, 2019 at 2:49 PM
Role management in Freshcaller
The various roles within Freshcaller and the various functions that they can perform are as follows:  Account Admin: The account admin has full control o...
Fri, 24 May, 2019 at 2:52 PM
How to set up custom status for agents
Available on the following plans: ✅Estate (Drop an email to support@freshcaller.com if you’d like to upgrade your plan) Custom agent availability statu...
Mon, 14 Oct, 2019 at 10:09 PM