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Call handling options for agents

Transferring context through notes
Why is it vital to transfer context? When you want to transfer your call to a different agent, there is often the danger that the next agent does not compr...
Thu, 27 Sep, 2018 at 5:33 PM
Pause call recording
Applicable plans:❌ Sprout ✅ Blossom ✅ Garden Why you need pause recording? There could be instances when the caller wants to share information that is o...
Wed, 16 Jan, 2019 at 11:19 AM