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On-call Controls

Exploring On-Call Controls
This article provides details on the options/features available on the Freshcaller phone widget during an ongoing call. For instructions on making or receiv...
Tue, 20 Oct, 2020 at 5:38 PM
Recording/Pausing Calls
Applicable Plans ✖Sprout ✖Blossom ✔Garden ✔Estate ✔Forest By default, Freshcaller records both incoming and outgoing calls. However, as an admin, y...
Tue, 20 Oct, 2020 at 5:38 PM
Adding Call Notes
Adding Call notes allows you to quickly jot down a call's summary. Notes help you or anyone in your account get the complete picture of the call. Some ...
Tue, 20 Oct, 2020 at 5:38 PM
Using Call Tags
 As an agent, you can now use call tags to label or categorize each inbound or outbound call that you attend. Unlike call notes, which are free-form text, t...
Tue, 20 Oct, 2020 at 5:38 PM
Transferring Calls
Freshcaller allows you to transfer calls to another agent, team, or contact available within your account. Additionally, you can transfer calls to an extern...
Tue, 20 Oct, 2020 at 5:38 PM
Making Conference Calls
Freshcaller allows you to invite other team members or contacts as guests to an ongoing conversation. You can also make conference calls to an external numb...
Tue, 20 Oct, 2020 at 5:38 PM
Sending Customized Voicemail Messages (Voicemail Drop)
Applicable Plans ✖Sprout ✔ Blossom ✔ Garden ✔Estate ✔Forest The voicemail drop feature allows you to pre-record voicemail messages and use it durin...
Tue, 20 Oct, 2020 at 5:38 PM
Viewing Related Calls
What are related calls? The cold/warm transfer or conference calls that you initiate from an ongoing call are called related calls. The call metrics sectio...
Tue, 20 Oct, 2020 at 5:38 PM