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Manage Your Team

Adding New Agents
Applicable Plans ✔ Sprout ✔ Blossom ✔Garden ✔Estate ✔Forest The Agents tab in Freshcaller allows you to add new users in your account and assign ro...
Thu, 3 Sep, 2020 at 9:45 PM
Adding New Teams
Applicable Plans✖Sprout✔ Blossom✔ Garden✔ Estate ✔ Forest Teams are virtual groups that allow you to manage your inbound and outbound calls. You can creat...
Wed, 23 Sep, 2020 at 12:17 PM
Understanding Freshcaller Roles
Roles allow you to assign privileges and profiles that specify what a user can see and do within a Freshcaller account. When you add new users to your accou...
Thu, 3 Sep, 2020 at 9:45 PM
Customizing Agent Status
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✔ Estate ✔Forest An agent's status determines if they can make/receive calls and becomes the decidin...
Thu, 3 Sep, 2020 at 9:45 PM
Configuring Data Scoping For Supervisors
Applicable Plans ✖Sprout ✖Blossom ✔ Garden ✔ Estate ✔ Forest Data scoping determines the range of data a supervisor can access within Freshcaller....
Tue, 12 May, 2020 at 9:10 PM