Freshcaller allows call center admins to manage all agent information in a single location.
Adding a new agent in Freshcaller
Click on Admin > Agents > New Agent
Add agent name, email address, and the role you want for your agent
The agent roles you can assign are:
Admin: Can configure all features through the Admin tab, but is restricted from viewing Account or Billing related information.
Supervisor: Can perform all agent related activities and access reports, but cannot access or change configurations in the Admin tab.
Account Admin: Has complete control over the call center including access to account or billing related information, and receives invoices.
Agent: Can take or make calls, access the agent dashboard and call logs, and access customer information.
Once the role is assigned, click Add Agent