Freshcaller allows call center admins to manage all agent information in a single location.

Adding a new agent in Freshcaller

  • Click on Admin > Agents > New Agent

  • Add agent name, email address, and the role you want for your agent

  • The agent roles you can assign are:

    • Admin: Can configure all features through the Admin tab, but is restricted from viewing Account or Billing related information.

    • Supervisor: Can perform all agent related activities and access reports, but cannot access or change configurations in the Admin tab.

    • Account Admin: Has complete control over the call center including access to account or billing related information, and receives invoices.

    • Agent: Can take or make calls, access the agent dashboard and call logs, and access customer information.

  • Once the role is assigned, click Add Agent