By default, all numbers in your account have the default properties set. However, Freshcaller allows you to configure and customize distinct properties for the numbers. For example, you can have a different ring tone/hold music for each number and can also decide how calls should be recorded for a specific number. 

User Requirements: Only admins or account admins can access the Number Properties.

To view the number properties:

  1. Log in to your Freshcaller account.
  2. Go to Admin Settings > Numbers. You can see the list of available numbers in your account. If you do not have any number, you can purchase a new number using the Buy New Number option.
  3. Hover over any number and click on the edit icon. You will see the Number Properties tab.
  4. The various options available are:
Record typeSelect how you want to record the calls. The options are:
  • Do not record calls
  • Record all calls
  • Record incoming calls
  • Record outgoing calls
  • Record manually

For more information see, Managing Call Recording Options.

Enable Recording opt-inGives your customers the option to opt-in or opt-out for call recording. For details, see Enabling Recording Opt-in For a Number.
Custom Hold messageSelect a custom hold message for your number. This will be played when you place a caller on hold. For details, see Setting Hold Music For Your Number.
Custom RingtoneSelect a custom ringtone for your number. This will be played to the customers when they call. For details, see Customizing Ringtones For Your Numbers.
Mask NumberEnable this option to create a caller id and mask your business phone number with your personal number. For details, see Masking Your Phone Number.
Voicemail TranscriptsEnable this option to view and listen to the voicemail messages that your customers send. For details, see Enabling Voicemail Transcripts for Numbers.
Call TranscriptionsEnable this option to convert your call conversations to text. For details, see Enabling Call Transcriptions.
Short abandonSet the threshold limit (in seconds) for abandoned calls.

For example, if you set 5 seconds as the threshold limit, calls disconnected by the customers within 5 seconds from the time a call is connected will not be considered as abandoned calls. For details, see Setting Threshold Limit For Abandon Calls.

Note: The visibility of each option is subject to the Freshcaller plan you have subscribed. Check the corresponding article to know the plan details.