Freshcaller allows you to port your existing numbers to Freshcaller from any existing cloud telephony provider. This way, you can avoid buying new numbers and move the phone system to Freshcaller with your old numbers. Freshcaller offers free porting for US numbers and porting at a certain fee for other countries.
List of countries where porting is offered
For other countries:
Send an email to email@example.com to know if we provide porting in your country.
NOTE: Porting is a process that may take 4-6 weeks and requires coordination between your current carrier and Freshcaller.
This article provides the process and information required for initiating the porting process for US numbers and porting numbers from your existing Twilio account in the countries mentioned above:
- Porting For USA Numbers
- Porting from an existing Twilio account
Note: The number charges are separate from porting charges. Once the numbers are ported, you will be charged for the numbers per month. For more information, check our number charges.
Porting US Numbers
If you already have a US number, you can port the numbers from:
Other service providers
Porting from Google voice
To port your Google Voice number (US) to Freshcaller, follow these steps:
Fill out the LOA form: https://www.twilio.com/resources/docs/Letter_of_Authorization.pdf
Send a screenshot of your Google account that shows your number has been unlocked.
Send a screenshot of your Google Voice account, and make sure the first and last name in the Letter of Authorization match and your Google account is the same.
To initiate the porting process, send all the details to firstname.lastname@example.org.
If you face any problems during this process you can always reach out to our support team using the same email address.
Porting from other service providers
You can port your US number from your existing service provider to Freshcaller by following these steps:
Send an email to email@example.com with a request for number porting.
After the document verification, we will add the number to your Freshcaller account and inform you once the porting date is scheduled.
We will let you know once the porting process is completed, after which you can use the number within Freshcaller.
In case of an information mismatch, the porting process will be rejected. In such a scenario we will get back to you with the details and you can make changes accordingly.
Note: This porting process is applicable for US numbers only. To know the porting requirements for other countries mentioned in the table above, contact us at firstname.lastname@example.org.
Porting number from an existing Twilio account
Freshcaller provides the option to port your number from your existing Twilio account for any country mentioned in the table above.
- To port your number from your existing Twilio account to Freshcaller, send an email to email@example.com requesting for number porting in Freshcaller with your current Twilio account SID.
Tip: Check this article to understand the possible reasons for porting rejections.