To use Freshcaller, here is a basic requirement you will need to get up and running:

  • Minimum 8kbps per agent per call. The more the better.
    • You can benchmark your network connectivity in speedtest.net. Our service provider recommends "A" rating from pingtest for seamless voice data transmission.

 

For an even better call quality experience, we recommend you to enable DSCP and whitelist the following IP address range for QoS:

 

IP Addresses

Range From Range To
54.252.254.64
54.252.254.127
177.71.206.192
177.71.206.255
54.171.127.192
54.171.127.255
52.215.127.0 52.215.127.255
54.65.63.192
54.65.63.255
54.169.127.128
54.169.127.191
54.172.60.0
54.172.61.255
34.203.250.0 34.203.251.255


 

DSCP

Additionally, enabling DSCP by default in compatible browsers (currently Google Chrome) will tag WebRTC media packets, enabling differentiated handling on a LAN, so that real-time media can be prioritized above other network traffic. All of this will ensure a better overall call quality experience.