Applicable Plans: Sprout, Blossom, Garden, Estate.


When a customer calls your phone line, the first thing they get to hear is your ringtone. Your ringtone is vital since it sets the tone for your phone conversation and is the first touchpoint for your brand. Custom ringtones can go a long way in reducing call abandonment too.


Who can set up custom ringtones in Freshcaller?

Administrators and Account Administrators in Freshcaller can set up custom ringtones for every phone number that their business owns inside Freshcaller. 


How to set up a custom ringtone in Freshcaller:

  1. Click on Admin > Numbers section

  1. You can see a list of phone numbers associated with your Freshcaller account.

  2. Hover over the phone number for which you wish to add a custom ringtone and click on the edit icon. 

  1. When you click on edit, you will find all the phone number properties listed on the right-hand side of the screen.

  2.  Click on the Custom Ringtone dropdown to add any existing message or tune as the primary ringtone for your phone number. If you want to create a new message, please check our custom message creation guide.

  1. Choose or create a message for your phone number and click on 'Save Changes'. Your phone number will now have your preferred custom ringtone or message played to your callers.