'Voice trace' is an option that can be enabled by us with prior permission from you, voice trace would be enabled for 15 days, over this period of time, we would be able to monitor and find issues, if any that is affecting the quality of calls. 


During this time, we also require 3 or more call samples along with from number, to number and time of the call. Ensure that the samples aren't older than 24-48 hours. 

 

Post this, we would contact the respective carrier partners and they would take the necessary steps to improve the call quality.