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Understanding your Freshcaller phone widget

Using the phone widget
Applicable Plans: Sprout, Blossom, Garden, Estate Who can access the phone widget? Agent, Supervisor, Admin and Account Admin  Exploring the phone ...
Mon, 27 May, 2019 at 1:26 PM
How To Activate Transfer Calls and Conference Calls
This article provides information about the call transfer and conferencing options available in Freshcaller. User Requirements Agents, supervisors, adm...
Mon, 3 Aug, 2020 at 5:32 PM
In conversation widget
The following in conversation screen appears when you attend a call. All the previous conversations with the customer, customer details and corresponding ca...
Mon, 23 Mar, 2020 at 12:04 PM