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Understanding your Freshcaller phone widget

Using the phone widget
Applicable Plans: Sprout, Blossom, Garden, Estate Who can access the phone widget? Agent, Supervisor, Admin and Account Admin  Exploring the phone ...
Mon, 27 May, 2019 at 1:26 PM
How To Activate Transfer Calls and Conference Calls
During an ongoing call, you may sometimes feel that another agent in your team can answer your customer queries better or the customer may want to talk to a...
Wed, 17 Jun, 2020 at 2:49 PM
In conversation widget
The following in conversation screen appears when you attend a call. All the previous conversations with the customer, customer details and corresponding ca...
Mon, 23 Mar, 2020 at 12:04 PM