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Understanding your Freshcaller phone widget

Using the phone widget
Applicable Plans: Sprout, Blossom, Garden, Estate Who can access the phone widget? Agent, Supervisor, Admin and Account Admin  Exploring the phone ...
Mon, 27 May, 2019 at 1:26 PM
How to activate Warm Transfers
A warm transfer can be initiated when an agent (who is currently speaking with a customer) wants to transfer the call to another agent. Using the warm trans...
Mon, 10 Dec, 2018 at 7:21 PM
In conversation widget
When you are in a call with a customer, the following in conversation screen appears. All the previous conversations with the customer, customer details and...
Thu, 16 May, 2019 at 1:23 PM