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Understanding your Freshcaller phone widget

Using the phone widget
Applicable Plans: Sprout, Blossom, Garden, Estate Who can access the phone widget? Agent, Supervisor, Admin and Account Admin  Exploring the phone ...
Mon, 27 May, 2019 at 1:26 PM
How To Activate Transfer Calls and Conference Calls
Freshcaller allows you to transfer your ongoing call to another agent or add another agent to the call.  Call Transfers You can initiate two types of c...
Mon, 23 Mar, 2020 at 12:09 PM
In conversation widget
The following in conversation screen appears when you attend a call. All the previous conversations with the customer, customer details and corresponding ca...
Mon, 23 Mar, 2020 at 12:04 PM