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Admin Setup FAQs

Are there pre-recorded messages or greetings we can choose from?
Yes, we do have pre-recorded messages to help you get started. You can also create your own greetings with custom messages and update them anytime.   TIP:...
Wed, 15 May, 2019 at 11:45 AM
What is the difference between agent and admin access? Will Freshcaller appear differently for both these roles?
Yes, agents will have access to only specific areas of Freshcaller. These include the agent dashboard, customer or contact details and call logs. Admins will...
Fri, 22 Mar, 2019 at 10:51 AM
What are the various roles in Freshcaller and how do they differ?
Freshcaller is ideally built for the following roles — call center agents (day-to-day users), call center supervisors (managers or team leads), admins, busi...
Fri, 22 Mar, 2019 at 10:59 AM
Can one Freshcaller account have multiple admins?
Yes, depending on your business scenarios, you can provide access to multiple team members to play an admin role. Roles can be modified at any given time.
Fri, 22 Mar, 2019 at 11:01 AM
Is there any limitation on the number of agents and teams I can add?
We have a pay-as-you-go model where you can buy agent licenses as and when you need them and add more agents. You can add as many teams as you need in all ou...
Fri, 22 Mar, 2019 at 11:09 AM
How many contacts and companies can I store in Freshcaller?
There are no limitations to the number of contacts or companies you can add.
Fri, 22 Mar, 2019 at 11:12 AM
Can I edit customer, team and agent information at any time?
Yes, you can edit, modify or add new details at any time. Only admins will have access to editing or modifying agent or team information. Agents can add or m...
Fri, 22 Mar, 2019 at 11:14 AM
Can I change agent availability status from the live dashboard?
Account Admins can manually switch agent availability status from the live dashboard. However the agents must be logged in, the availability status cannot b...
Mon, 25 Mar, 2019 at 12:19 PM
Why is my call metrics page showing incorrect information?
Call metrics page may show incorrect information if the timezone has been set incorrectly for the user. To change the timezone click on the profile icon at ...
Mon, 25 Mar, 2019 at 1:05 PM
How do I change my Freshcaller URL?
Please write to support@freshcaller.com with the necessary details, so that we can have your URL changed. 
Mon, 25 Mar, 2019 at 1:18 PM