Each time you make or receive calls, the logs are updated in the Call Metrics section. Here, you can see a detailed call summary like the call cost, call duration, and the cost payable for each call.
Can I view call metrics and logs for all the numbers I own?
Yes, you can filter and view the metrics based on various details such as incoming, outgoing, and missed calls for specific numbers. View additional call details with Advanced Call Metrics such as talk time, IVR time, hold time, etc. Freshdesk Contact Center also provides billing or call costs along with call metrics.
How and where are voicemails and call recordings stored?
These are stored in Freshdesk Contact Center's AWS servers. You can choose to download individual call recordings.
Can I download and view these metrics in detail?
Yes, you can export and download the call metrics based on the filters you choose and have all the data available to you at any time.
Read more about Call Metrics here.
Call metrics page may show incorrect information if your account's timezone is set incorrectly for the user. To change the timezone, click on the profile icon at the right corner of the page and select profile settings from the drop-down menu. Here you can change your timezone.