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User Capabilities

Profile Settings
A user can personalize their Freshcaller account by going to their profile settings, they would be able to change their time zone, language, name, phone num...
Wed, 15 May, 2019 at 7:13 PM
Saving and importing your contacts
Applicable plans: Sprout, Blossom, Garden, Estate Who can configure it? Agent, Supervisor, Admin and Account Admin How to save a contact?  If yo...
Wed, 10 Jul, 2019 at 10:57 AM
How to configure and view your voicemail transcriptions
Applicable Plans: Blossom, Garden, Estate  Whenever a voicemail is received, Freshcaller transcribes the recording into text for easy viewing, time othe...
Wed, 31 Jul, 2019 at 2:56 PM
Voicemail Drop
Applicable Plans: Blossom, Garden, Estate  Agents/Reps often spend a lot of time recording the same message while leaving voicemails, this time could be...
Wed, 16 Oct, 2019 at 11:12 AM
How to use the Click-to-Call chrome extension with Freshcaller?
Applicable plans: Garden, Estate Calling a prospect or an existing customer using your phone system should be extremely quick and seamless. With the Cli...
Thu, 24 Oct, 2019 at 12:32 PM
Receiving CSAT Feedback Through IVR
Applicable Plans☒ Sprout☒ Blossom☒ Garden☑ Estate  The Freschaller IVR customer satisfaction survey (CSAT) allows you to capture customer feedback via an ...
Thu, 27 Feb, 2020 at 8:22 PM