Freshcaller Logo freshcaller

User Capabilities

Profile Settings
A user can personalize their Freshcaller account by going to their profile settings, they would be able to change their time zone, language, name, phone num...
Wed, 15 May, 2019 at 7:13 PM
Saving and importing your contacts
Applicable plans: Sprout, Blossom, Garden, Estate Who can configure it? Agent, Supervisor, Admin and Account Admin How to save a contact?  If yo...
Wed, 10 Jul, 2019 at 10:57 AM
How to configure and view your voicemail transcriptions
Applicable Plans ✖Sprout ✔Blossom ✔ Garden ✔ Estate ✔ Forest Whenever a voicemail is received, Freshcaller transcribes the recording into text for ea...
Mon, 4 May, 2020 at 6:16 PM
Voicemail Drop
Applicable Plans ✖Sprout ✔ Blossom ✔ Garden ✔ Estate ✔ Forest Agents/Reps often spend a lot of time recording the same message while leaving voic...
Mon, 4 May, 2020 at 6:16 PM
How to use the Click-to-Call chrome extension with Freshcaller?
Applicable Plans ✖Sprout ✔Blossom ✔ Garden ✔ Estate ✔ Forest Calling a prospect or an existing customer using your phone system should be extremely q...
Mon, 4 May, 2020 at 6:16 PM
Receiving CSAT Feedback Through IVR
Applicable Plans☒ Sprout☒ Blossom☒ Garden☑ Estate  The Freschaller IVR customer satisfaction survey (CSAT) allows you to capture customer feedback via an ...
Wed, 13 May, 2020 at 4:49 PM